Service And Return Policy

Repairs / UBC

1) Any repairs requiring additional parts or labor beyond written and approved quote must be approved by the customer prior to work performed.

2) UltraSonic Blind Cleaning (UBC) is an industry recognized cleaning method for many window covering products. However, this method may not remove some stains such as grease, paint or oxidization.

3) Peak Window Coverings will not be responsible for oxidized or loose paint, removal of stain or dye, or for fabric shrinkage or failure caused by the UBC process. Colorfastness is NOT guaranteed.

4) In no case shall the liability exceed the cost of services rendered.

5) All repairs are warranted for 6 months from the date of completion.

6) All products must be picked up within 60 days from the date of completion unless otherwise approved at time of service. Products that have not been retrieved after the 60 days may be disposed.

Your Satisfaction

If you are unsatisfied with your repair or cleaning service, please let us know! We will make it right by correcting the issue or refunding your service cost. Repair or refund will be the sole discretion of Peak Window Coverings.

Order Modification / Cancellation / Refund Policy

All orders with Peak Window Coverings are custom in nature. Once an order is placed and accepted by the fabricator, they cannot be cancelled, modified,  suspended or returned.

In the rare circumstance an order is placed with Peak Window Coverings and is cancelled PRIOR to entry and acceptance with our fabricators, we will honor a refund less any fees associated with product / labor for ancillary services (such as temporary shading products)  related to processing the original order. Please contact your sales rep with any questions related to cancelling or modifying an order.

Still have questions?

If you are still unsure about the cleaning, repair, or order policies, our team is ready to answer your questions and walk you through our process. Please contact our office during business hours via chat or phone call, or send us an email at any time.