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COVID-19 Customer Communication

Peak Window Coverings New Location

With the recent order from the Colorado Governors office severely limiting workplace activity, we will be closed to ALL walk-in customers effective 3/26/2020- Saturday 4/11/2020.

While our offices are closed, we will still provide services to select government and state projects, and all projects deemed “essential” by the state and federal governments. In addition, we will provide remote project services where possible and feasible to all other customers.

If you are a residential customer, who had a project scheduled for on site services (sales or installation) between 3/26 and 4/10/2020, you will receive a call and or email regarding the status and rescheduling of your project. If you need further information, or clarification, please call us at 719-262-0626.

Our commercial project quoting will continue electronically as normal, and has not been impacted by this stay-at-home order.

Materials and freight will still be received as normal, so project delays after the order has lifted are expected to me minimal.

For specific inquiries, please contact as follow:

For all scheduling questions please email Melissa@peakwindowcoverings.com

For residential project questions or quotes, please email Robert@peakwindowcoverings.com

For commercial project questions and quotes, please email kathy@peakwindowcoverings.com

Thank you all for your patience and understanding during this unprecedented situation. We look forward to working with you all again very soon!

Peak Window Coverings Management

Updated March 26, 2020

Learn about our business practices & lead times during COVID-19:

COVID-19 has temporarily changed much of how we operate as a country. Individuals, families and businesses are feeling the effects of the uncertainty now more than ever. As members of our community and a small business, we think it’s important that you, our valued customers, have as much information about our operation as you can, to help you make an informed decision about whom to do business with.

Our business model has allowed us to stay fully operational through the entirety of COVID-19, and while there have been some slight material delays and supply issues here and there, as an independent business, we have the flexibility to pursue vendors who are not experiencing shutdowns, supply chain issues and backorders. Additionally, as we employ all of our own staff, in house, we do not have any, nor anticipate, any work force shortages. This means you can have confidence that the products you order will be delivered and installed in a timely manner.

As of Mid-July 2020, our lead times are as follows:

NEW PRODUCT ORDERS

MOST blinds/shade orders: 4-5 weeks average for delivery.

MOST shutter orders: 7-9 weeks (regular)  or  4-5 weeks (express) for delivery.

MOST specialty products: 4-5 weeks average for delivery.

MOST drapery products: 5-6 weeks average for delivery.

REPAIR & CLEANING SERVICES

MOST repairs: 3-5 business days (Unless prescheduled, which can be same day).

MOST cleanings: 3-5 business days (Unless prescheduled, which can be same day).

In general our lead times above reflect a 1-2 week extension over our pre-COVID-19 lead times.

Please note, the situation is and will likely continue to be fluid and we cannot guarantee all orders will follow these above averages. However, please know we will make every reasonable effort to keep your order or service moving in a timely manner.

Our on site services have not been impacted, and we are following all local and state safety guidelines to keep our customers and our staff healthy. This includes full PPE (safety gear and masks) for all on site sales, services and installations.

If you have special requests for how your sale or service is handled by our team (special health precautions etc.) or have general questions about your sales or order, please contact us.

Phone: 719-262-0626

Email: melissa@peakwindowcoverings.com

Thank you all for your continued support and patronage!

Updated July 18, 2020

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