Home / Blog / COVID-19 Customer Communication

COVID-19 Customer Communication

Peak Window Coverings New Location

Our office and showroom are completely open.

For specific inquiries, please contact as follow:

For all scheduling questions please email Melissa@peakwindowcoverings.com

For residential project questions or quotes, please email Robert@peakwindowcoverings.com

For commercial project questions and quotes, please email kathy@peakwindowcoverings.com

Peak Window Coverings Management

Updated August 1, 2020

Learn about our business practices & lead times during COVID-19:

We want to thank all of our customers for their continued patronage! The national response to Covid has been unprecedented and we are still grappling with the aftermath of closures, material supply chain issues, etc. As such, we are continuing to navigate delays on procuring some materials from the manufacturers and suppliers, so we have provided this list to show our current estimated lead times.

As of August 1, 2021, our lead times are as follows:

NEW PRODUCT ORDERS

MOST blinds/shade orders: 4-5 weeks average for delivery.

MOST shutter orders: 12 weeks (regular)  or  5 weeks approximately (express) for delivery. Specialty orders are 14 weeks.

MOST specialty products: 4-5 weeks average for delivery.

MOST drapery products: 6-8 weeks average for delivery.

REPAIR & CLEANING SERVICES

MOST repairs: 2 weeks (Unless prescheduled, which can be same day).

MOST cleanings: 2 weeks (Unless prescheduled, which can be same day).

In general our lead times above reflect a 1-2 week extension over our pre-COVID-19 lead times.

Please note, the situation is and will likely continue to be fluid and we cannot guarantee all orders will follow these above averages. However, please know we will make every reasonable effort to keep your order or service moving in a timely manner.

If you have special requests for how your sale or service is handled by our team (special health precautions etc.) or have general questions about your sales or order, please contact us.

Phone: 719-262-0626

Email: melissa@peakwindowcoverings.com

Thank you all for your continued support and patronage!

Updated August 1, 2021

Leave a Reply

Your email address will not be published. Required fields are marked *