Learn about our business practices & lead times during COVID-19:
COVID-19 has temporarily changed much of how we operate as a country. Individuals, families and businesses are feeling the effects of the uncertainty now more than ever. As members of our community and a small business, we think it’s important that you, our valued customers, have as much information about our operation as you can, to help you make an informed decision about whom to do business with.
Our business model has allowed us to stay fully operational through the entirety of COVID-19, and while there have been some slight material delays and supply issues here and there, as an independent business, we have the flexibility to pursue vendors who are not experiencing shutdowns, supply chain issues and backorders. Additionally, as we employ all of our own staff, in house, we do not have any, nor anticipate, any work force shortages. This means you can have confidence that the products you order will be delivered and installed in a timely manner.
As of Mid-July 2020, our lead times are as follows:
NEW PRODUCT ORDERS
REPAIR & CLEANING SERVICES
In general our lead times above reflect a 1-2 week extension over our pre-COVID-19 lead times.
Please note, the situation is and will likely continue to be fluid and we cannot guarantee all orders will follow these above averages. However, please know we will make every reasonable effort to keep your order or service moving in a timely manner.
Our on site services have not been impacted, and we are following all local and state safety guidelines to keep our customers and our staff healthy. This includes full PPE (safety gear and masks) for all on site sales, services and installations.
If you have special requests for how your sale or service is handled by our team (special health precautions etc.) or have general questions about your sales or order, please contact us.
Phone: 719-262-0626
Email: melissa@peakwindowcoverings.com
Thank you all for your continued support and patronage!
Updated July 18, 2020