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COVID-19 Customer Communication

Peak Window Coverings New Location

While our offices are closed, we will still provide services to select government and state projects, and all projects deemed “essential” by the state and federal governments. In addition, we will provide remote project services where possible and feasible to all other customers.

If you are a residential customer, who had a project scheduled for on site services (sales or installation) between 3/26 and 4/10/2020, you will receive a call and or email regarding the status and rescheduling of your project. If you need further information, or clarification, please call us at 719-262-0626.

Our commercial project quoting will continue electronically as normal, and has not been impacted by this stay-at-home order.

Materials and freight will still be received as normal, so project delays after the order has lifted are expected to me minimal.

For specific inquiries, please contact as follow:

For all scheduling questions please email Melissa@peakwindowcoverings.com

For residential project questions or quotes, please email Robert@peakwindowcoverings.com

For commercial project questions and quotes, please email kathy@peakwindowcoverings.com

Thank you all for your patience and understanding during this unprecedented situation. We look forward to working with you all again very soon!

Peak Window Coverings Management

Updated March 26, 2020

Learn about our business practices & lead times during COVID-19:

We want to thank all of our customers for their continued patronage! The national response to Covid has been unprecedented and we are still grappling with the aftermath of closures, material supply chain issues, etc. As such, we are continuing to navigate delays on procuring some materials from the manufacturers and suppliers, so we have provided this list to show our current estimated lead times. These lead time estimates are good as of February 2021.

As of Mid-February 2021, our lead times are as follows:

NEW PRODUCT ORDERS

MOST blinds/shade orders: 4-5 weeks average for delivery.

MOST shutter orders: 12 weeks (regular)  or  5 weeks approximately (express) for delivery. Specialty orders are 14 weeks.

MOST specialty products: 4-5 weeks average for delivery.

MOST drapery products: 6-8 weeks average for delivery.

REPAIR & CLEANING SERVICES

MOST repairs: 10-12 business days (Unless prescheduled, which can be same day).

MOST cleanings: 10-12 business days (Unless prescheduled, which can be same day).

In general our lead times above reflect a 1-2 week extension over our pre-COVID-19 lead times.

Please note, the situation is and will likely continue to be fluid and we cannot guarantee all orders will follow these above averages. However, please know we will make every reasonable effort to keep your order or service moving in a timely manner.

Our on site services have not been impacted, and we are following all local and state safety guidelines to keep our customers and our staff healthy. This includes full PPE (safety gear and masks) for all on site sales, services and installations.

If you have special requests for how your sale or service is handled by our team (special health precautions etc.) or have general questions about your sales or order, please contact us.

Phone: 719-262-0626

Email: melissa@peakwindowcoverings.com

Thank you all for your continued support and patronage!

Updated July 18, 2020

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