FAQs about repairs:
My corded blind (or shade) no longer raises or lowers properly, can you help??
Manually operated blinds (some shades too!) often rely on lift cords to raise the slats or fabric, to provide a clear view of the window. Over time these cords become frayed, flattened or fail all together. Just because a lift cord is no longer operating properly doesn’t mean the window covering is ready to be disposed of. A recorded blind will operate like new!
What we do: We replace all lift cords in most repair situations. Replacing just one damaged or frayed cord will not provide a lasting repair, and the extra cost is minimal! The telltale sign that cords need replaced is broken cords, flattened cords, or fraying along the cords length.
My blind or shade will no longer hold an intermediate stop position. What's wrong??
Lift cords can wear out and often cause the blind to self-lower, when stopped at an intermediate position (see question above). In addition, lift cords can cause wear to the cord lock assembly in the headrail, which prevents the cord lock from working properly. If your lift cords look to be in good shape (they will not be frayed or flattened) your cord lock is probably at fault.
What we do: Most cord locks can be replaced. We inspect for worn parts and determine the cause of the issue. Sometimes cord locks and lift cords are equally to blame, but we will repair only what is needed.
Why does my blind no longer tilt??
Tilters are either operated via a cord, or a wand. Sometimes, with wand tilt, the stem of the tilter will break off… this is very common, and will require a new tilter, or wand (sometimes both) to be replaced. If your blind tilts with a cord, the cord lock can be jammed or the cords can be unwound not allowing a full travel. These can often be adjusted, but sometimes will need replaced.
What we do: Inspection is key here. Not every situation requires a new replacement part, but visibly broken or worn parts will be replaced as needed with a quality replacement part.
My blind slats droop far down on one side, what causes this??
Ladder cords are responsible for the proper spacing of each blind slat. When ladder cords are broken, slats may hang down too far from the headrail, or slats may touch each other with unequal spacing present. If the uppermost slat is dropping too far, it might be a barrel, located inside the headrail.
What we do: We can re-ladder mini blinds, 2″ and 2 1/2″ blinds, but we will need to know how much space is between each slat, as not all ladder cords are spaced the same. Some ladder cord spacing is no longer available. Spacing is critical as too wide or too narrow of a spacing will alter the finished height of the product. If your ladders need replaced but we cannot source the parts we will repair (if possible) with stitching, or consult on a replacement product. Barrels can be individually replaced on most products, and we will inspect at the time of the repair.
I have a cordless blind or shade, and it can no longer raise, does it need replaced??
Cordless products are often proprietary to their manufacturer and repair parts may or may not be available. If your product was originally purchased from a big box store, or home improvement store, parts are likely no longer available, UNLESS it carries a recognizable name brand. We encourage you to email us before sending any cordless products for repair for verification.
My dog ate my blind, what can I do??
Dogs and cats often find blinds and shades a hearty afternoon snack! Just because its chewed on doesn’t mean all hope is lost. Don’t toss it without talking to us!
What We Do: We can re-slat most 2″ wood and faux wood blinds, but color selections are limited to a handful of popular colors, so an exact color match may not always be possible. If the blind is severely damaged, we suggest ordering new, which we can help you with! Honeycomb fabric (AKA cellular shades) cannot be repaired and will need to be replaced.
I ordered my blinds from somewhere else, but I mis-measured. What can I do??
We do cut downs on many popular products in both width and height. The width can be adjusted by about 1″ total on most corded wood and faux wood products, and some top down bottom up cellular shades. The height can be adjusted on most products as well, how much will depend on your product type. Roller shades can be adjusted for both width and height, with a few restrictions.
I have a shade that uses a continuous cord loop that is broken. What can I do??
Continuous cord loops and chains are replaceable.
What we do: We stock most fabric continuous cord loop sizes in white. Continuous chain loops can be replaced in stainless steel or plastic and are custom sized for your application. Several colors of chain are available. We sell the hold down mechanisms as well.
I have a motorized product that no longer works. Can you help??
Possibly! Our technicians are experts when it comes to motorized products, but we would ask you to contact us first to be sure the issues you are having can be repaired. Some motorized products cannot be repaired as parts and service are no longer available. Other repairs are easy (such as battery replacement) and we would love to help you solve the issues before sending them in. If you have a motorized product that needs work, please email us for assistance.